Privacy Policy
Last Updated: 30 November 2024
1. Introduction
Append Mobility Private Limited (“Alter Cabs,” “we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services through the Alter Cabs application (“App”) and website (“Site”).
2. Information We Collect
We collect various types of information to provide and improve our services:
• Personal Information: Includes your name, email address, phone number, profile picture, payment details, and other information provided during account registration.
• Location Data: Precise geolocation information from your device to facilitate ride requests and improve service accuracy.
• Usage Data: Details about your interactions with our App and Site, such as access times, pages viewed, app features used, and other diagnostic data.
• Device Information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Communications: Records of communications with our customer support or through in-app messaging features.
3. How We Use Your Information
We use the collected information for various purposes:
• Service Delivery: To facilitate ride bookings, process payments, and provide customer support.
• Safety and Security: To ensure the safety and security of our users by conducting necessary screenings and verifications.
• Communication: To send updates, promotional materials, and important notices related to our services.
• Legal Compliance: To comply with legal obligations and respond to lawful requests from public authorities.
• Improvement and Analytics: To analyze usage patterns and improve the quality and efficiency of our services.
4. Sharing Your Information
We may share your information with:
• Drivers: To facilitate ride requests, we share necessary details such as your name, pickup and drop-off locations, and contact information with drivers.
• Service Providers: Trusted third-party vendors who assist us in providing services, including payment processors, data storage services, and customer support.
• Legal Authorities: When required by law or to protect our rights, safety, or property, we may disclose information to law enforcement or other authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
5. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain legal obligations.
• Objection: Object to the processing of your data under certain circumstances.
• Restriction: Request restriction of processing your data in certain situations.
• Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our App and Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our App and Site. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Append Mobility Private Limited
Email: desk@altercabs.com
Phone: +91 98401 65280
By using Alter Cabs’ services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
Note: This Privacy Policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as relevant to our operations.
Request for deletion of account
1. Follow the link to go to account deletion request - https://www.altercabs.com/delete-account
2. Fill the form & submit.
3. The request will take 3-5 working days to complete.